What has changed compared to the previous VIP system?
The Diamond Club is a new and improved version of our old VIP system. Many things stay the same - you will still enjoy all the same benefits and you will still earn Sing Points. The difference is that now you will earn Diamonds on top!
You will earn Diamonds whenever you play - and the more Diamonds you earn, the bigger the rewards you can claim from our Diamond Store! Our Diamond Store contains lots of goodies, including free cards into games, bonus cash, deposit bonuses, real cash and products.
An important change is that our new Diamond Club links our 4 bingo brands together (Sing Bingo, Costa Bingo, City Bingo and Fancy Bingo), so that your Diamond total takes into account all the Diamonds you’ve earned on any of our sites. So wherever you want to play, you can build up your Diamond balance in one place!
We have also introduced another VIP class, called ‘SING LEGEND’. This is our highest player class for players who deposited £5,000 or above.
Why does the Diamond Club talk about Blue, Bronze, Silver, Gold & Platinum instead of Rising Star, Groupie, Lead Singer, Superstar & Sing Legend?
Because our Diamond Club connects Sing Bingo with our three sister bingo brands (Costa Bingo, City Bingo & Fancy Bingo), we’ve called the Diamond Club VIP levels: Blue, Bronze, Silver, Gold and Platinum. These VIP levels work in exactly the same way as the Sing VIP levels you all know and love: Rising Star, Groupie, Lead Singer, Superstar and Sing Legend (our new top VIP level!)
Here are the Sing VIP levels and their corresponding Diamond Club VIP levels:
Sing VIP Level | Diamond Club VIP Level | Total Deposits |
---|---|---|
Rising Star |
Blue |
Up to £50 |
Groupie |
Bronze |
£50 to £500 |
Lead Singer |
Silver |
£500 to £1,000 |
Superstar |
Gold |
£1,000 to £5,000 |
Sing Legend |
Platinum |
£5,000 Plus |
Will I still earn Sing Points?
Yes. You will still earn Sing Points for buying bingo cards [5p or above] but now you will also earn Diamonds on top.
Can Sing points still be exchanged for bonus cash?
Yes, Sing Points can still be exchanged for bonus cash. 1,000 Sing Points = £1 Bonus Cash.
How do I increase my player class?
You can increase your player class by depositing. The more you deposit, the higher up our VIP ladder you will climb. Each class has a minimum deposit requirement – deposit at least this amount to move up into that class.
Here are the different deposit levels required:
Sing VIP Level | Diamond Club VIP Level | Total Deposits |
---|---|---|
Rising Star |
Blue |
Up to £50 |
Groupie |
Bronze |
£50 to £500 |
Lead Singer |
Silver |
£500 to £1,000 |
Superstar |
Gold |
£1,000 to £5,000 |
Sing Legend |
Platinum |
£5,000 Plus |
Can I increase my player class by earning Diamonds?
No. Your player class is unrelated to the number of Diamonds you earn. You increase your player class by making deposits. Your player class will increase once you have reached the minimum deposit requirement for the next class.
If I deposit £250 on Sing Bingo and £300 on Costa Bingo, will I become a Silver player?
No. Your player class is site specific. In the case above you would be a Bronze player on both sites.
Why does the Diamond Store show a different VIP class to the site?
Your Diamond Store will display the highest VIP class you have achieved on any of our four bingo sites (Sing Bingo, Costa Bingo, City Bingo and Fancy Bingo). For example, if you are a Silver player on Costa Bingo but a Superstar (= Gold) player on Sing Bingo, the Diamond Store will show Gold. In addition the Diamond Store uses Blue, Bronze, Silver, Gold & Platinum rather than the music related names you are used to at Sing Bingo:
Sing VIP Level | Diamond Club VIP Level |
---|---|
Rising Star |
Blue |
Groupie |
Bronze |
Lead Singer |
Silver |
Superstar |
Gold |
Sing Legend |
Platinum |
What do you mean by 'Sister Site'?
Costa Bingo is part of a larger group of bingo brands – these are our 'sister sites'. The whole group comprises Sing Bingo, Costa Bingo, City Bingo and Fancy Bingo. Your play at City or any of our sister sites counts towards your Diamond total.
What is a 'Linked Account'?
A linked account is the bingo account you have with any of our sister sites. The Diamond Club links together all of our four bingo brands (Sing Bingo, Costa Bingo, City Bingo and Fancy Bingo) so that you benefit wherever you play.
Plus, if you want to exchange diamonds for bonus cash, deposit bonuses or real cash, you can choose to credit any of your linked accounts – it’s up to you!
I have a funded account on another brand [City/Costa/Fancy] but it is not showing in my Diamond Club section. What do I do?
Please email diamondclub@singbingo.com with the site and user name of the account that hasn’t been linked. Please note that we only link FUNDED accounts. So if you have an account on another site, but haven’t deposited yet, it will not be part of your linked accounts.
How do I earn Diamonds?
You earn Diamonds whenever you play at Sing Bingo, Costa Bingo, City Bingo and Fancy Bingo. Every pound you play on bingo or slots earns you 1 Diamond. You will also earn Diamonds for playing your bonus cash. Remember, by ‘play’ we mean the amount that you wagered or staked – not deposits or losses.
What do you mean by 'wagering'? Does wagering equal deposits?
No, wagering does not equal deposits. Nor does it mean losses. ‘Wagering’ means the total money you have staked or put in play. For example:
Let’s say you are starting with a balance of £10.
You then play the following:
Play | Wager | Win | Account Balance |
---|---|---|---|
Buy 48 Bingo tickets @ 5p a card | £2.40 | £ - | £7.60 |
Buy 48 Bingo tickets @ 5p a card | £2.40 | £ 5.00 | £10.20 |
Spin Fluffy Favourites @ 50p | £0.50 | £ - | £9.70 |
Spin Fluffy Favourites @ 50p | £0.50 | £ 1.00 | £10.20 |
Buy 32 Bingo tickets @ 10p a card | £3.20 | £ - | £7.00 |
Spin Fluffy Favourites @ 50p | £0.50 | £ - | £6.50 |
Spin Fluffy Favourites @ 50p | £0.50 | £ 9.00 | £15.00 |
If you add up all the money you spent on bingo tickets and slot spins, it adds up to £10. So your total wager is £10. However your balance has actually increased to £15.
So to summarize: You have wagered £10, you have won £5 and you have earned 10 Diamonds. Keep in mind that you also earn diamonds by playing with bonus cash.
Can I earn Diamonds by depositing?
No. You earn Diamonds by playing at any of our bingo sites (Sing Bingo, Costa Bingo, City Bingo and Fancy Bingo). Deposits only affect your VIP class, not the amount of Diamonds you have earned.
I played today, but my Diamonds are not showing yet. What happened?
Your Diamond balance updates overnight. Diamonds from today’s play will show in tomorrow’s Diamond balance.
If you feel that Diamonds from previous play have not been credited, please email diamondclub@singbingo.com
I bought bingo cards for 50p yesterday, but it says I have no Diamonds. Why?
The Diamond Account does not display fractions and your Diamond balance is always rounded down to the nearest integer. However our system logs all your play, so nothing ‘gets lost’. If you wager another 50p today, your Diamond Balance will show 1 Diamond tomorrow.
Will I be credited with Diamonds for my previous play?
We have already credited your account with all the Diamonds you have earned since 1st June 2012.
Will I earn Diamonds from playing with Bonus Cash?
Yes, you also earn Diamonds when playing with bonus cash.
Do I earn Diamonds on the day I pre-buy tickets or on the day of the game?
You earn Diamonds on the day you pre-buy the tickets, not on the day the game plays.
Does a reversed cash out count as a deposit towards my VIP class?
No. A reversed cash out does not count as a deposit and therefore won’t influence your VIP class.
How long after purchasing something in the Diamond Store do I have to wait before it gets to my account?
This depends on the product you are buying. Bonus cash, Real cash and Deposit Bonuses are available within a few minutes of making the purchase. Cards into Games are typically only allocated 24 hours before the game plays. If you are buying a product such as an iPod or an iPad, our promotions team will first send you an email asking you to verify your address. Only once you have done that will your product be shipped.
I have an unfunded account on Costa – can I buy cards for a Costa game?
No. You can only buy cards for games on sites where you have a linked account. In order for us to link accounts they need to be funded first.
I am a Rising Star – what can I access in the Diamond Store?
As a Rising Star VIP, you are able to redeem your Diamonds for cards to games from the Diamond Store. In order to redeem diamonds on other products you need to be a Groupie (= Bronze). Once you have deposited at least £50 you will move up to Groupie level and gain more access to the Diamond Store.
Who should I contact if I have a Diamond Club query?
Please contact diamondclub@singbingo.com with any questions you may have.
Can I purchase more than one product from The Diamond Store?
Only one purchase can be made per household across all brands per month, if more than one purchase is made then Diamonds from one purchase will be refunded and you will be informed via email.